Return and Refund Policy
Fair refund rules for service bookings.
CarDoctor mainly provides mobile services, not physical products. This policy explains cancellation, reschedule, no-show, and refund handling.
1. Service-Based Business
CarDoctor provides mobile diagnostic, inspection, consultation, and light roadside services. Because these services involve technician time, travel, and on-site work, they are treated differently from returnable physical products.
2. Cancellation Before Dispatch
If a customer cancels before the technician is dispatched, CarDoctor may offer a full refund, booking credit, or free reschedule, depending on payment method and timing.
3. Cancellation After Dispatch
If the technician has already been dispatched or has arrived near the location, a visit charge or cancellation fee may apply. Any remaining balance may be refunded or moved to a new appointment at CarDoctor's discretion.
4. No-Show or Wrong Location
If the customer is unavailable, does not answer, provides an incorrect location, cannot provide access to the vehicle, or the vehicle is not present, the booking may be treated as a no-show. No-show bookings may not be refundable.
5. Completed Services
Once a diagnostic scan, inspection, roadside visit, consultation, or report has been completed, the service fee is generally non-refundable. A customer not agreeing with the recommendation does not make the service refundable if the work was performed.
6. Consumables and Parts
Used consumables and parts such as tire plugs, AC gas, battery support materials, or similar items are not refundable once used or installed. Unused items charged in error may be reviewed and adjusted.
7. Partner Services
Towing operators, garages, spare-part suppliers, and other partner services are independent third parties. Their refund, warranty, and cancellation rules are separate from CarDoctor unless CarDoctor directly collected and agreed to manage the payment.
8. Duplicate or Incorrect Payments
If a customer is charged twice by mistake or pays an incorrect amount, CarDoctor will review the payment record and refund or credit the approved difference.
9. Refund Method and Timing
Approved refunds are usually returned through the original payment method where possible. Processing time may depend on the payment provider or bank and may take several business days after approval.
10. How to Request a Refund
To request a refund or reschedule, contact CarDoctor with the booking name, phone number, service date, payment proof, and reason for the request.
Email: booking@cardoctor.bh
WhatsApp: +730 3357 1404