Privacy Policy
How we handle customer data.
This policy explains what information CarDoctor collects, why we collect it, how we use it, and how customers can contact us about their data.
1. Information We Collect
We may collect customer name, phone number, WhatsApp number, email address, service location, preferred appointment time, vehicle brand, model, year, registration or plate details where required, notes about the issue, service history shared by the customer, photos, inspection findings, report details, and payment confirmation information.
2. How We Collect Information
Information may be collected through website forms, phone calls, WhatsApp messages, email, technician notes, inspection reports, uploaded photos, customer support conversations, and admin booking records.
3. Why We Use Information
We use customer information to confirm bookings, assign technicians, reach the customer, find the service location, perform inspection or roadside support, prepare reports, process payments, handle support, improve our services, and maintain business records.
4. Sharing Information
We may share relevant booking details with CarDoctor admins, assigned technicians, service providers who help operate the website or communication tools, and third-party towing or garage partners only when needed to deliver the requested service or when the customer asks us to coordinate help.
5. WhatsApp, Calls, and Notifications
By contacting CarDoctor or submitting a booking, customers agree that we may contact them about their appointment using phone, WhatsApp, SMS, or email. Customers can ask us to stop marketing messages, but we may still send service-related messages for active bookings.
6. Cookies and Website Tools
The website may use basic cookies for functionality, security, analytics, forms, or user experience. If third-party analytics, advertising pixels, payment gateways, or chat tools are added later, this policy should be updated to describe those tools.
7. Data Retention
We keep booking records, inspection reports, photos, and communication history for as long as needed for customer support, accounting, legal, dispute handling, and business record purposes. We may delete or anonymize older records when they are no longer required.
8. Data Security
We use reasonable administrative and technical safeguards to protect customer information. No online system can be guaranteed 100% secure, so customers should avoid sharing unnecessary sensitive information through open messages.
9. Customer Choices
Customers may contact us to ask for access, correction, deletion, or restriction of their personal information where applicable. Some information may need to be kept for valid business, legal, accounting, or dispute reasons.
10. Children's Privacy
CarDoctor services are intended for vehicle owners, buyers, and authorized adults. We do not knowingly collect personal information from children.
11. Third-Party Links
The website may link to WhatsApp, payment providers, maps, garages, towing operators, or other third-party websites. Their privacy practices are separate from CarDoctor and customers should review their policies.
12. Contact
For privacy questions, contact CarDoctor at booking@cardoctor.bh or WhatsApp +730 3357 1404.