Car Doctor uses personal information to operate bookings, provide vehicle services, process transactions, maintain service records, secure customer accounts, and communicate with customers.
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Information we collect
We may collect your name, mobile or WhatsApp number, email address, customer-account information, authentication identifiers, inquiry messages, appointment details, service location, vehicle information, registration or chassis details, mileage, maintenance information, diagnostic findings, uploaded documents or images, service reports, and communications connected with a booking or account.
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Payments
Payment transactions may be processed by an approved third-party payment provider such as Tap Payments. Car Doctor may store payment references, transaction status, amount, currency, and related audit information needed to manage a booking, but does not directly collect or store full payment-card details.
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How we use information
We use information to create and manage bookings, provide requested services, maintain vehicle history, create diagnostic or service reports, process and verify transactions, manage customer accounts, provide support, detect abuse or fraud, administer promotions and rewards, send operational notifications, improve the website, and meet applicable legal or record-keeping requirements.
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Location information
When you book a mobile service, location information may be used to identify the service address, help a technician reach the vehicle, and support appointment records. Location information is used for service delivery and related operational purposes.
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Vehicle records and uploads
Vehicle information, registration documents, uploaded images, technician findings, diagnostic codes, battery readings, mileage, maintenance information, and generated reports may be retained as part of the vehicle and appointment history. Private customer uploads and reports are intended to be available only through authorized application routes and access controls.
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Third-party services
Car Doctor may use third-party providers for hosting, payment processing, email delivery, WhatsApp messaging, authentication, analytics, or related operational services. Depending on the feature used, this may include providers such as Tap Payments, Meta, and Google. Information is shared only where reasonably necessary to provide the relevant service or meet applicable obligations.
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WhatsApp, email and service messages
If you provide a WhatsApp number, mobile number, or email address, Car Doctor may use it for booking confirmations, technician updates, payment or security messages, report notifications, support, and other service-related communications. Marketing messages are treated separately from operational communications.
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Newsletter and marketing choices
Newsletter and promotional communications require an affirmative subscription where applicable. We may retain contact details, consent information, subscription source, and suppression records so that an unsubscribe request remains effective. You may unsubscribe using the method provided in the relevant communication.
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Referrals, promotions and rewards
If a referral link, referral code, promotion, or reward is used, Car Doctor may store related identifiers and associate them with a booking or customer record for eligibility, fraud prevention, settlement, and audit purposes. Referrers are not provided with the referred customer's private contact details.
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Cookies and analytics
The website may use essential first-party cookies or similar technologies for sessions, authentication, security, referral attribution, and remembering website preferences. Analytics or measurement tools may be used when configured. We aim to avoid sending names, email addresses, phone numbers, vehicle identifiers, registration details, payment information, or exact service addresses in analytics events.
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Retention and security
Information is retained for as long as reasonably necessary for service delivery, customer history, account management, fraud prevention, dispute handling, financial records, legal obligations, and operational continuity. Car Doctor uses role-based access controls and other technical and operational safeguards intended to protect customer information from unauthorized access, alteration, disclosure, or loss.
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Your choices and requests
You may contact Car Doctor to ask about personal information associated with you, request correction of inaccurate information, or raise a privacy concern. Requests may require reasonable verification of identity or account ownership. Certain records may need to be retained where required for legal, security, payment, fraud-prevention, or legitimate business purposes.
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Updates to this policy
Car Doctor may update this Privacy Policy when services, providers, legal requirements, or data practices change. The current version and its last-updated date will be published on this page.
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Contact
For a privacy question or request, please contact Car Doctor using the contact details shown on the website.